Karen Felsted
DVM, CPA, MS, CVPM

November 19


Don't let fees escape (why you should care)

Avoid missed charges

Measure the amount your practice loses

Help your practice owner afford to pay you more
Sheila Grosdidier

Handle phone shoppers

Take messages effectively

Call clients back with updates
Cindy Adams
Karl Salzsieder
Fred Metzger
Ernest E. Ward
DVM
    Debbie Allaben Gair,
      Brad Swift,
      DVM

      Re-evaluate
      your goals
      Mark Opperman,
      CVPM

      Offer five-star
      service

      Archived Presentation
      Download Podcast
      Link to Handouts
      Robin Downing,
      DVM, DAAPM, CVZ

      Manage pets'
      pain

      Archived Presentation
      Download Podcast
      PDF of Presentation
      Event Q&A
      Sheila Grosdidier,
      BS, RVT

      Boost client compliance

      Archived Presentation
      Download Podcast
      PDF of Presentation
      Link to Event Handouts
      Jim Kramer,
      DVM, CVPM

      How to handle
      difficult clients