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Dr. Christine Merle

Now available on-demand!

Getting clients on board with complete care
Presented by Christine Merle, DVM, MBA, CVPM

You'll learn how to:

-Position your team as clients' first source for pet health advice
-Communicate the value of preventive care
-Increase client compliance

Click here to watch the archived Web seminar. And don't forget to check out the online learning module--worth 1 hour of CE credit!


Shawn McVey

Building team cohesiveness
with Shawn McVey, MA, MSW
Wednesday, August 5, 2009 at 1:00 p.m. CT
(2:00p.m. ET, 12:00 p.m. MT, 11:00 a.m. PT)

You need a strong team and a consistent message to deliver proper care to your clients. Use these tested-under-fire tips to smooth over conflict and improve team communication.

Stay tuned for Part II: A 45-minute interactive learning module followed by a 15-minute CE quiz worth one hour of CE credit! Available on-demand immediately following the live event!**

Click here to register!


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Preparing for the unexpected
with Sheila Grosdidier, BS, RVT
Wednesday, October 21, 2009 at 1:00 p.m. CT
(2:00p.m. ET, 12:00 p.m. MT, 11:00 a.m. PT)

On any given day, your team could face challenges ranging from a sick technician to a natural disaster. Take these steps to be as prepared as possible when the unexpected hits.

Stay tuned for Part II: A 45-minute interactive learning module followed by a 15-minute CE quiz worth one hour of CE credit! Available on-demand immediately following the live event!**

Click here to register!


*This c ourse meets the requirements for 1.0 hours of continuing education credit in jurisdictions which recognize AAVSB RACE approval; however participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education. Call Advanstar Communications for further information, 913-871-3876

**This course has been submitted (but not yet approved) for 1.00 hours of continuing education credit in jurisdictions which recognize AAVSB’s RACE approval; however participants should be aware that some boards have limitations on the number of hours accepted in certain categories and/or restrictions on certain methods of delivery of continuing education. Call Advanstar Communications for further information, 913-871-3876.

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Sheila Grosdidier,
BS, RVT

Get the phone:
Phone skills for the team

Archived Presentation
Download Podcast
PDF of Presentation
Event Handout

Karen Felsted,
DVM, CPA, MS, CVPM

Don't let fees escape
(and why you should care)

Archived Presentation
Download Podcast
PDF of Presentation

Cindy Adams,
PhD, MSW

How to defuse
team conflict

Archived Presentation
Download Podcast
PDF of Presentation

Karl Salzsieder,
JD

Lawsuits:
What's you team's role?

Archived Presentation
Download Podcast
PDF of Presentation

Fred Metzger,
DVM

Make wellness
visits exceptional

Archived Presentation
Download Podcast
PDF of Presentation

Ernest E. Ward,
DVM

Pet obesity:
What's your role?

Archived Presentation
Download Podcast
PDF of Presentation

Debbie Allan Gair,
CVPM

What's your communication style?

Archived Presentation
Download Podcast
PDF of Presentation