Karen Felsted
DVM, CPA, MS, CVPM

Don't let fees escape (why you should care)

Archived Presentation
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Sheila Grosdidier
BS, RVT

Get the phone: Phone skills for the team

Archived Presentation
Podcast coming soon
PDF of Presentation
Event Handout

Cindy Adams
Fred Metzger
Karl Salzsieder
Ernest E. Ward
DVM

    Brad Swift,
    DVM

    Re-evaluate
    your goals
    Debbie Allaben Gair,
      Mark Opperman,
      CVPM

      Offer five-star
      service

      Archived Presentation
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      Link to Handouts

      Robin Downing,
      DVM, DAAPM, CVZ

      Manage pets'
      pain

      Archived Presentation
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      PDF of Presentation
      Event Q&A

      Sheila Grosdidier,
      BS, RVT

      Boost client compliance

      Archived Presentation
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      PDF of Presentation
      Link to Event Handouts

      Jim Kramer,
      DVM, CVPM

      How to handle
      difficult clients